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Questions
How long does shipping take? TOP
Most items are handmade to order so please allow up to 2 weeks for orders to be processed and shipped. Occasionally items that are personalized or embroidered may take longer. If you have a time restaint that the item is needed by, please ask before ordering and I will do my best to accomodate your request. Items are carefully packaged and shipped either USPS First Class or Priority Mail. Are returns or exchanges accepted? TOP
Exchanges for the same item are accepted on defective merchandise. Exchanges are accepted on merchandise that has never been used and is still in packaging as purchased. Please email me the situation and what you would like to exchange the original item for. All exchanges must be returned at buyer's shipping expense. There are no refunds on merchandise. How do I place a custom order? TOP
Custom orders are available for any occasion. Please email me what you are looking for and I can create the perfect compliment to any outfit. You may choose colors from the Ribbon Color Charts or even email me a picture of the outfit. How do pictures get added to the Photo Gallery? TOP
If you would like a picture of your child to be placed in our Photo Gallery, please email a picture of them wearing an item from Sweet Pea And Company to Lisa@mysweetpeaandcompany.com. For privacy concerns, no identifying information of children will be posted with pictures. Do you ship internationally? TOP
Yes, we so ship internationally. International orders do not qualify for the flat rate shipping fee of $4.50. All international orders are mailed through USPS and shipping charges will be calculated on weight and destination. The shipping charge that is paid when the order is placed will be applied to the total and a Paypal money request will be sent requesting the remaining amount. . Where is Sweet Pea And Company located? TOP
Sweet Pea And Company is located in Paso Robles, CA on the Central Coast. If you would like to place an order to be picked up instead of having it shipped, please contact me at Lisa@mysweetpeaandcompany.com to make arrangements. |
